Reference

Terms That Govern Your v7v Account

These terms set out what you agree to when you open and use a v7v account — covering deposits via bKash, Nagad or Rocket, how your wallet works, and what we expect from each other.

Account EligibilityWallet & Payment RulesbKash · Nagad · RocketAccount Suspension PolicyGoverning Law
v7v Terms That Govern Your v7v Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear — whether it is about your account wallet, a payment dispute via bKash or Nagad, or a question about eligibility in your region — our support team can walk you through it before you take action. We handle terms-related queries through the channels below.

Live Chat Start a chat from any page on v7v. Share your account ID and the specific clause or transaction you want to discuss.
Email Support Write to our support address for formal terms queries or payment disputes. Include your registered mobile number for faster matching.
Help Centre Our help centre has plain-language summaries of key clauses — account suspension, withdrawal holds, and wallet verification steps.
HOW WE OPERATE

How v7v Handles Your Account Data

We keep your account data only as long as it is needed for the purpose it was collected — transaction records, wallet verification steps, and login history. You can request a copy of the data we hold on your account, or ask us to correct it, by contacting support with your registered mobile number. Account security relies on the mobile OTP sent to your number at login; keep that number current in your account settings.

Data Retention Transaction and wallet records are kept for the period required by applicable law. We do not hold data beyond that window without a legal basis.
Account Security Every login triggers an OTP to your registered number. If you change your bKash or Nagad number, update your account immediately to avoid access issues.
Your Rights You may request access to, correction of, or deletion of your personal data at any time. Submit the request through live chat or email with your account ID.
Terms Updates We notify you in-account before any material change to these terms. The date of the latest revision is shown at the bottom of this page.

Common Questions About These Terms

These are the questions we hear most often when someone reads through the terms for the first time. If yours is not here, live chat is the quickest path to a straight answer.

Yes. These terms cover all payment methods we support, including bKash, Nagad and Rocket. The payment-specific limits shown at checkout also form part of your agreement.

No. We notify you through your account before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

We may suspend or close an account that breaches these terms. We will tell you the reason unless doing so would conflict with a legal obligation on our part.

Contact support via live chat or email with your registered mobile number and account ID. We will respond within the timeframe required by applicable law in your region.

Yes. Where a mandatory local law conflicts with a clause here, local law takes precedence for you. The remaining clauses stay in force. Check your local rules on online wagering before you access the platform.

Raise it with our support team first — via live chat or email — with your transaction reference. Most Rocket and Nagad disputes are resolved at that stage without escalation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.