Reference

Your Rights and Our Terms at v7v

Access to v7v and its services depends on your local law and eligible regions — we want that to be clear from the start.

Account EligibilityWallet TermsJurisdiction NoticeUser RightsContact Paths
v7v Your Rights and Our Terms at v7v
LEGAL CONTACT

Reach Us About Legal Queries

If something in our terms is unclear or you need to raise a legal concern about your account, these are the direct paths to our team. We aim to respond to legal and account-related queries within one business day.

Email Support Send legal queries or account disputes to our support address. Include your registered account ID and the specific clause or issue you are writing about so we can respond accurately.
Live Chat Our chat channel handles account-level legal questions in real time. Open the chat from your account dashboard and select the account or legal category to reach the right team.
Account Help Centre The help centre covers wallet verification steps for bKash, Nagad, and Rocket, account closure requests, and data access queries — all documented with step-by-step account paths.
ACCOUNT SECURITY

How We Handle Your Data and Account

We take account security and data handling seriously. Here is what we do in practice — not in abstract terms — to protect your information and give you control over it.

Data Retention

We retain account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request a summary of what we hold by contacting support with your account ID.

Cookie Use

We use session and preference cookies to keep you logged in across your mobile browser and to remember your wallet selection — bKash, Nagad, or Rocket — so you are not re-entering it each visit.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any login from an unrecognised device triggers a fresh OTP step before access is granted, keeping your wallet and balance secure.

Data Access Requests

To request a copy of your personal data or ask for corrections, contact our support team via email with your account ID. We process these requests in line with applicable data protection obligations.

Common Legal Questions Answered

These are the questions we hear most often about our terms, your account rights, and how we handle data. If yours is not here, reach out via live chat or email.

Access depends on your local law and eligible region. We do not confirm legality for any specific location — you are responsible for checking whether using this platform is permitted where you are.

We retain your data for a period after closure as required by applicable rules. You can request a copy or deletion by contacting support with your account ID and a written request.

Yes. Email our support team with your registered account ID and specify what data you are requesting. We will respond within the timeframe required under applicable data protection obligations.

For bKash, Nagad, and Rocket withdrawals, we verify that the registered wallet holder matches the account holder. This step protects your funds and prevents unauthorised withdrawal requests.

We send notice of material changes to the email address on your account before they take effect. Keep your email address current in account settings so you do not miss these updates.

We use session cookies for login continuity and preference cookies for your saved wallet choice. You can manage cookie settings in your browser, though disabling session cookies will affect your login experience.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.